The ratings racket

[supergee]

Whenever a company asks me to rate the service their employees gave me, I assume:

1. They want me to do their work for them (gratis, of course) by finding employees to punish
2. Anything less than the absolute top rating in any category will be treated as failure and may well inspire them to nag me for details.

Here’s how Instacart does it. [Vox]

Comments

[minoanmiss]

Yeah.

[arlie]

That seems to be about right.