The ratings racket
Mar. 21st, 2021 12:19 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
supergeeWhenever a company asks me to rate the service their employees gave me, I assume:
1. They want me to do their work for them (gratis, of course) by finding employees to punish
2. Anything less than the absolute top rating in any category will be treated as failure and may well inspire them to nag me for details.
Here’s how Instacart does it. [Vox]
1. They want me to do their work for them (gratis, of course) by finding employees to punish
2. Anything less than the absolute top rating in any category will be treated as failure and may well inspire them to nag me for details.
Here’s how Instacart does it. [Vox]
